Essay on Customer Service - 9174 Words

Customer Service 1) An investigation has taken place into the customer service practices of Sainsbury Supermarket, the investigation will show the following, 2)  · It will identify and describe the different types of customers and their needs,  · It will identify and analyse the skills required in customer service.  · How has sainsbury incorporated consumer protection into its customer service policy.  · It will also describe how the organisation uses customer service to meet customer needs as well as strategic objectives. The report will show how the Sainsbury Supermarket†¦show more content†¦As seen in the diagram below:- Sainsbury are based on four key principles these are:-  · Commitment to invest in people and to achieved the business goals  · Planning how skills, individuals and teams are to be developed to achieve these goals  · Taking action to develop and use necessary skills in a well defined and continuing programme directly to the business objectives.  · Evaluating out comes of training and development for individual’s progress towards the goals, the value achieved and the future needs. Below are sainsbury mission objectives which will includes the following:- v Sainsbury have many products and services to offer to their customers in order to sell their products to their customers with quality products, and at a good price. v Sainsbury will know how their customers will response to the growth of the product i.e. attitudes to growth v Sainsbury will see that they would mainly need to use the technologies at the check point. v The strategy and the objectives may be presented within a sainsbury incorporate business plan. Sainsbury strategy is contained by the following:- v A mission statement, the statement of the type and level of the service to be delivered that indicates which market are to be served. v The business environment to show the assessment of challenges facing sainsburyShow MoreRelatedCustomer Service2488 Words   |  10 PagesCustomer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businessesRead MoreCustomer Service2541 Words   |  11 Pagesï » ¿Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respectiveRead MoreCustomer Service Services And The Service Sector2162 Words   |  9 PagesSince+ the global economy embraced customer service, issues regarding levels of customer service have become more prominent in service organisations. Even now there are organisational managers with no training or knowledge of how organisations in the service sector require a high level of customer service. This is ignorance of the fact good customer service can create a competitive advantage; increase profit; efficiency; and increase staff a nd customer retention and satisfaction. Based on comprehensiveRead MoreCustomer Service And An Organization1445 Words   |  6 Pagescontinuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication andRead MoreCustomer Service Essay641 Words   |  3 Pagesto communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends, fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisationsRead MoreThe Etiquette Of Customer Service1601 Words   |  7 PagesThe Etiquette of Customer Service – Instructional Guide Overview Objective Key points How to say â€Å"I’m sorry† without apologizing in customer service? There are justifiable situations that require customer service representatives to say â€Å"I’m sorry† without apologizing. Situations include: a plan benefit that is not covered, denial of a pre-authorization, or an appeal denial. Session#1 I’m Sorry When this occurs, there are phrasesRead MoreCustomer Service Representatives1622 Words   |  7 PagesZappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the â€Å"wow† image without overspending, inventory management/distribution problems, transportation efficiency problems and customer behavior problems. Each of these problems is addressed in more detail in the discussion section and the recommendations section at the end of the analysis. Prior to the conclusion and recommendations section, a list of possible strategic alternativesRead MoreCustomer Service At The Restaurant2103 Words   |  9 Pages†¢ Execute exceptional outstanding customer service by recruiting, leading and developing people and planning, organising, directing, controlling and evaluating all the operations of the restaurant to build sales and control costs to deliver optimum business results for the restaurant †¢ Understand, enforce and train Crew and Managers on all appropriate policies, award minimums, security and safety procedures. †¢ Modifying the operational procedures as per the requirement of the profitability of theRead MoreCustomer Service1186 Words   |  5 Pagessome companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects futureRead MoreEssay on Customer Service1144 Words   |  5 PagesSection 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation

Juvenile Delinquency in the States Essays - 1781 Words

Juvenile Delinquency in the States Presently, juvenile justice is widely acknowledged as being in a state of flux in the United States. The early 1990s saw the most substantial rise in violent crime committed by juveniles ever experienced in this country. On the heels of decades of skepticism about the effectiveness of parens patriae (the state as parent), this rise was the proof for many experts who believe that the juvenile justice system should be abolished. These skeptics reason that one criminal court could still have some latitude when sentencing younger offenders, but that kids are now committing adult crimes, so it is time to treat them as adults. Fortunately, this is not the prevailing view. While it is a force in the†¦show more content†¦What I did not anticipate, and in hindsight, I believe I could not have anticipated, was the difficulty I encountered in obtaining juvenile justice statistics on the state level. My first juvenile justice paper was a descriptive one; that was, it was subjective and opinionated. Political Science 402 required a more objective approach backed by empirical data. Researching juvenile justice is difficult for a number of reasons. First and foremost, juvenile court records are sealed. While this did not present a direct imposition on my research, agencies that compile juvenile justice statistics have a difficult task in obtaining data comparable to that which is available on adult criminal justice. Juveniles only become truly media-accessible when they are transferred to adult criminal court, which may be why we hear so much about the rise in violent juvenile crime today. Generally speaking, the American public does not take an interest in crime until it becomes a viable threat. Murderers, particularly young ones who are stereotyped as naive and innocent, are often newsworthy because they feed the paranoia which prevails in our society. For these reasons, I wanted to see if juvenile crime truly is as prevalent and heinous as it is generally portrayed by the media. Crime statistics are divided into many different categories, whichShow MoreRelatedJuvenile Delinquency in the United States1585 Words   |  6 PagesJuvenile Crime Statistics Wendy R Swartz Keiser University Abstract: In this document, the topic of juvenile delinquency in the United States is thoroughly examined. Approximately 1.5 million minors (those are citizens who are under the age of 18) are arrested for criminal activity each year in the US. These juveniles are arrested for a variety of crimes; everything from petty vandalism and loitering to prostitution, drug dealing, and even murder. Of these, 70% of offenders will be tried andRead MoreJuvenile Delinquency : The United States1458 Words   |  6 Pages Juvenile Delinquency in the United States We live in a world where there is a great deal of investment allotted to our children and our culture tend to be overprotective of our youth. Rightfully so, our younger citizens are considered the building blocks of our nation and the carriers of our legacy in the future. But in spite of stringent laws that seem to protect our youth, other factors such as race, poverty, and environment are catalysts for delinquent youth behavior. Juvenile crime isRead MoreJuvenile Delinquency And The Law Of The United States Essay976 Words   |  4 PagesDefinitions of juvenile delinquency vary everywhere you go in the world. The laws change from country to country and even from state to state. The United States Justice Department defines a juvenile as â€Å"a person who has not attained his eighteenth birthday†, and juvenile delinquency â€Å"as the violation of a law of the United States committed by a person prior to his eighteenth birthday, which would have been a crime if committed by an adult† (Office). The Justice Department also says, â€Å"A personRead MoreUnderstanding Juvenile Delinquency in the United States2225 Words   |  9 Pagesin the United States, there were more than 4,000 arrests â€Å"for every 100,000 youths† between the ages of 10 and 17 in 2011 (USDOJJDP, 2011a). Juvenile delinquency is defined by Webster’s dictionary as â€Å"conduct by a juvenile characterized by antisocial behavior that is beyond parental control and therefore subject to legal action† (â€Å"Juvenile delinquency,† n.d.). A number of jurisdictions have been exerting effort to prevent minor offenders from involvement in the juvenile delinquency system (USDOJJDPRead MoreJuvenile Delinquency Is An Increasing Problem Within The United States995 Words   |  4 Pages Juvenile delinquency has become an increasing problem within the United States. According to Siegel and Welsh (2012), more than 1.1 million youth are being arrested each year fo r various crimes ranging from loitering to murder. There are numerous reasons why there should be programs to help deter delinquency. One of which, Greenwood (2008), states that juvenile delinquency has started to take it’s toll on tax payers. The cost of arresting, incarcerating, prosecuting, and treating offenders has beganRead MoreThe Impact of Gender and Family on Juvenile Delinquency in the United States888 Words   |  4 PagesJuvenile delinquency is of great concern in the United States. In 2007 over 2 million arrests were juveniles. There are two types of juvenile delinquency. The first type of offense is a behavior that would be a criminal violation for an adult. The other offense is called a â€Å"status† offense. Status offenses are delinquent actions that do not apply to adults, like running away and truancy. This paper will discuss the impact of gender and family on delinquency and the treatment by gender in the juvenileRead MoreJuvenile Delinquency Is An Integral Part Of Criminology1559 Words   |  7 Pagescurb delinquency in juveniles. Children are expected to be obedient, respectful and imbibe virtues and good quality in them. Due to various reasons children do not follow settled social and legal dictum. Juvenile delinquency, as a legal concept is of recent origin. Juvenile delinquency is an integral part of criminology. The two cannot be separated since one of the reasons for crime and its continuance into adult life is the ineffective control and treatment of juveniles. Juvenile delinquency is aRead More Preventing Juvenile Delinquency Essay1386 Words   |  6 PagesPreventing Juvenile Delinquency The saying is that history often repeats itself. If this is true then society will have to deal with the complex burden of juvenile who eventually become adult criminals. However, if this saying is not true then the community in which juvenile delinquency exist must have the tool necessary to divert the youth in the community. If one is to change delinquent youth’s behavior, they need to variegate the justice system in order to prevent juvenile delinquent recidivismsRead MoreJuvenile Crime Paper1080 Words   |  5 PagesJuvenile Crime Paper Malina Wiese CJS/200 December 9,2012 Juvenile Crime Paper Juvenile Court is a tribunal having special authority to try and pass judgments for crimes committed by children or adolescents who have not attained the age of maturity, generally defined as persons under the age of 18 and above the age of 10. Adult Court is a court of law where adults can be tried, and if convicted, face adult punishment such as probation, adult prison, or even the death penalty. Juvenile casesRead MoreJuvenile Justice And Delinquency Prevention Reauthorization Act1577 Words   |  7 Pagespaper is to research the Juvenile Justice and Delinquency Prevention Reauthorization Act. The paper will focus on the purpose of this legislation, as well as the values that are expressed by this policy. This paper will not only address why this piece of legislation is important it will discuss the effects this act has had on the communities as well as the youths themselves. This paper, will also address the potential for change about the public attitudes towards the juvenile justice system and the

The Host Chapter 19 Abandoned Free Essays

string(52) " For the first time so far, I told an outright lie\." Who is the Seeker in black? Why is it still searching?† Jared’s shout was deafening, echoing at me from all sides. I hid behind my hands, waiting for the first blow. â€Å"Ah-Jared?† Ian murmured. We will write a custom essay sample on The Host Chapter 19: Abandoned or any similar topic only for you Order Now â€Å"Maybe you should let me†¦Ã¢â‚¬  â€Å"Stay out of it!† Ian’s voice got closer, and the rocks grated as he tried to follow Jared into the small space that was already too full. â€Å"Can’t you see it’s too scared to talk? Leave it alone for a sec -â€Å" I heard something scrape the floor as Jared moved, and then a thud. Ian cursed. I peered through my fingers to see that Ian was no longer visible and Jared had his back to me. Ian spit and groaned. â€Å"That’s twice,† he growled, and I understood that the punch meant for me had been diverted by Ian’s interference. â€Å"I’m ready to go for three,† Jared muttered, but he turned back around to face me, bringing light with him; he’d grabbed the lamp with the hand that had struck Ian. The cave seemed almost brilliant after so much darkness. Jared spoke to me again, scrutinizing my face in the new illuminations, making each word a sentence. â€Å"Who. Is. The. Seeker.† I dropped my hands and stared into his pitiless eyes. It bothered me that someone else had suffered for my silence-even someone who had once tried to kill me. This was not how torture was supposed to work. Jared’s expression wavered as he read the change in mine. â€Å"I don’t have to hurt you,† he said quietly, not as sure of himself. â€Å"But I do have to know the answer to my question.† This wasn’t even the right question-not a secret I was in any way bound to protect. â€Å"Tell me,† he insisted, his eyes tight with frustration and deep unhappiness. Was I truly a coward? I would rather have believed that I was-that my fear of pain was stronger than anything else. The real reason I opened my mouth and spoke was so much more pathetic. I wanted to please him, this human who hated me so fiercely. â€Å"The Seeker,† I began, my voice rough and hoarse; I hadn’t spoken in a long time. He interrupted, impatient. â€Å"We already know it’s a Seeker.† â€Å"No, not just any Seeker,† I whispered. â€Å"My Seeker.† â€Å"What do you mean, your Seeker?† â€Å"Assigned to me, following me. She’s the reason -† I caught myself just before I spoke the word that would have meant our death. Just before I could say we. The ultimate truth that he would see as the ultimate lie-playing on his deepest wishes, his deepest pain. He would never see that it was possible for his wish to be true. He would only see a dangerous liar looking out through the eyes he’d loved. â€Å"The reason?† he prompted. â€Å"The reason I ran away,† I breathed. â€Å"The reason I came here.† Not entirely true, but not entirely a lie, either. Jared stared at me, his mouth half-open, as he tried to process this. From the corner of my eye, I could see that Ian was peering through the hole again, his vivid blue eyes wide with surprise. There was blood, dark on his pale lips. â€Å"You ran away from a Seeker? But you’re one of them!† Jared struggled to compose himself, to get back to his interrogation. â€Å"Why would it follow you? What did it want?† I swallowed; the sound seemed unnaturally loud. â€Å"She wanted you. You and Jamie.† His expression hardened. â€Å"And you were trying to lead it here?† I shook my head. â€Å"I didn’t†¦ I†¦Ã¢â‚¬  How could I explain it? He’d never accept the truth. â€Å"What?† â€Å"I†¦ didn’t want to tell her. I don’t like her.† He blinked, confused again. â€Å"Don’t you all have to like everyone?† â€Å"We’re supposed to,† I admitted, coloring with shame. â€Å"Who did you tell about this place?† Ian asked over Jared’s shoulder. Jared scowled but kept his eyes on my face. â€Å"I couldn’t tell-I didn’t know†¦ I just saw the lines. The lines on the album. I drew them for the Seeker†¦ but we didn’t know what they were. She still thinks they’re a road map.† I couldn’t seem to stop talking. I tried to make the words come slower, to protect myself from a slip. â€Å"What do you mean you didn’t know what they were? You’re here.† Jared’s hand flexed toward me but dropped before it closed the small distance. â€Å"I†¦ I was having trouble with my†¦ with the†¦ with her memory. I didn’t understand†¦ I couldn’t access everything. There were walls. That’s why the Seeker was assigned to me, waiting for me to unlock the rest.† Too much, too much. I bit my tongue. Ian and Jared exchanged a look. They’d never heard anything like this before. They didn’t trust me, but they wanted so desperately to believe it was possible. They wanted it too much. That made them fear. Jared’s voice whipped out with a sudden harshness. â€Å"Were you able to access my cabin?† â€Å"Not for a long time.† â€Å"And then you told the Seeker.† â€Å"No.† â€Å"No? Why not?† â€Å"Because†¦ by the time I could remember it†¦ I didn’t want to tell her.† Ian’s eyes were frozen wide. Jared’s voice changed, became low, almost tender. So much more dangerous than the shouting. â€Å"Why didn’t you want to tell her?† My jaw locked hard. It was not the secret, but still, it was a secret he would have to beat out of me. In this moment, my determination to hold my tongue had less to do with self-preservation than it did with a stupid, grudging kind of pride. I would not tell this man who despised me that I loved him. He watched the defiance flash in my eyes, and he seemed to understand what it would take to get this answer. He decided to skip it-or maybe to come back to it later, save it for last, in case I wouldn’t be able to answer any more questions when he was done with me. â€Å"Why weren’t you able to access everything? Is that†¦ normal?† This question was very dangerous, too. For the first time so far, I told an outright lie. You read "The Host Chapter 19: Abandoned" in category "Essay examples" â€Å"She fell a long way. The body was damaged.† Lying did not come easily to me; this lie fell flat. Jared and Ian both reacted to the false note. Jared’s head cocked to the side; one of Ian’s ink black eyebrows rose. â€Å"Why isn’t this Seeker giving up like the rest?† Ian asked. I was abruptly exhausted. I knew they could keep this up all night, would keep this up all night if I continued to answer, and eventually I would make a mistake. I slumped against the wall and closed my eyes. â€Å"I don’t know,† I whispered. â€Å"She’s not like other souls. She’s†¦ annoying.† Ian laughed once-a startled sound. â€Å"And you-are you like other†¦ souls?† Jared asked. I opened my eyes and stared at him wearily for a long moment. What a stupid question, I thought. Then I shut my eyes tight, buried my face against my knees, and wrapped my arms around my head. Either Jared understood that I was done speaking or his body was complaining too loudly to be ignored. He grunted a few times as he squeezed himself out of the opening of my cave, taking the lamp with him, and then groaned quietly as he stretched. â€Å"That was unexpected,† Ian whispered. â€Å"Lies, of course,† Jared whispered back. I could just barely make out their words. They probably didn’t realize how the sound echoed back to me in here. â€Å"Only†¦ I can’t quite figure out what it wants us to believe-where it’s trying to lead us.† â€Å"I don’t think it’s lying. Well, except the one time. Did you notice?† â€Å"Part of the act.† â€Å"Jared, when have you ever met a parasite who could lie about anything? Except a Seeker, of course.† â€Å"Which it must be.† â€Å"Are you serious?† â€Å"It’s the best explanation.† â€Å"She-it is the furthest thing from a Seeker I’ve ever seen. If a Seeker had any idea how to find us, it would have brought an army.† â€Å"And they wouldn’t have found anything. But she-it got in, didn’t it?† â€Å"It’s almost been killed half a dozen -â€Å" â€Å"Yet it’s still breathing, isn’t it?† They were quiet for a long time. So long that I started to think about moving out of the cramped ball I was curled in, but I didn’t want to make any noise by lying down. I wished Ian would leave so I could sleep. The adrenaline left me so worn out when it drained from my system. â€Å"I think I’m going to go talk to Jeb,† Ian eventually whispered. â€Å"Oh, that’s a great idea.† Jared’s voice was thick with sarcasm. â€Å"Do you remember that first night? When it jumped between you and Kyle? That was bizarre.† â€Å"It was just trying to find a way to stay alive, to escape†¦Ã¢â‚¬  â€Å"By giving Kyle the go-ahead to kill her-it? Good plan.† â€Å"It worked.† â€Å"Jeb’s gun worked. Did she know he was on his way?† â€Å"You’re overthinking this, Ian. That’s what it wants.† â€Å"I don’t think you’re right. I don’t know why†¦ but I don’t think she wants us to think about her at all.† I heard Ian get to his feet. â€Å"You know what’s really twisted?† he muttered, his voice no longer a whisper. â€Å"What’s that?† â€Å"I felt guilty-guilty as hell-watching her flinch away from us. Seeing the black marks on her neck.† â€Å"You can’t let it get to you like that.† Jared was suddenly disturbed. â€Å"It’s not human. Don’t forget that.† â€Å"Just because she isn’t human, do you think that means she doesn’t feel pain?† Ian asked as his voice faded into the distance. â€Å"That she doesn’t feel just like a girl who’s been beaten-beaten by us?† â€Å"Get a hold of yourself,† Jared hissed after him. â€Å"See you around, Jared.† Jared didn’t relax for a long time after Ian left; he paced for a while, back and forth in front of the cave, and then sat on the mat, blocking my light, and muttered incomprehensibly to himself. I gave up waiting for him to fall asleep, and stretched out as well as I could on the bowl-like floor. He jumped when my movement made noise, and then started muttering to himself again. â€Å"Guilty,† he grumbled in scathing tones. â€Å"Letting it get to him. Just like Jeb, like Jamie. Can’t let this go on. Stupid to let it live.† Goose bumps rose on my arms, but I tried to ignore them. If I panicked every time he thought about killing me, I’d never have a moment’s peace. I turned onto my stomach to bend my spine in the other direction, and he jerked again and then lapsed into silence. I was sure he was still brooding when I finally drifted to sleep. When I woke up, Jared was sitting on the mat where I could see him, elbows on knees, his head leaning against one fist. I didn’t feel as if I’d slept more than an hour or two, but I was too sore to try to go back to sleep right away. Instead, I fretted about Ian’s visit, worrying that Jared would work even harder to keep me secluded after Ian’s strange reaction. Why couldn’t Ian have kept his mouth shut about feeling guilty? If he knew he was capable of guilt, why did he go around strangling people in the first place? Melanie was irritated with Ian, too, and nervous about the outcome of his qualms. Our worries were interrupted after just a few minutes. â€Å"‘S just me,† I heard Jeb call. â€Å"Don’t get worked up.† Jared cocked the gun. â€Å"Go ahead and shoot me, kid. Go ahead.† The sound of Jeb’s voice got closer with every word. Jared sighed and put the gun down. â€Å"Please leave.† â€Å"Need to talk to you,† Jeb said, huffing as he sat down across from Jared. â€Å"Hey, there,† he said in my direction, nodding. â€Å"You know how much I hate that,† Jared muttered. â€Å"Yep.† â€Å"Ian already told me about the Seekers -â€Å" â€Å"I know. I was just talkin’ with him about it.† â€Å"Great. Then what do you want?† â€Å"Not so much what I want. It’s what everybody needs. We’re running low on just about everything. We need a real comprehensive supply run.† â€Å"Oh,† Jared muttered; this topic was not what he’d been tensed for. After a short pause he said, â€Å"Send Kyle.† â€Å"Okay,† Jeb said easily, bracing himself against the wall to rise again. Jared sighed. It seemed his suggestion had been a bluff. He folded as soon as Jeb took him up on it. â€Å"No. Not Kyle. He’s too†¦Ã¢â‚¬  Jeb chuckled. â€Å"Almost got us in some real hot water the last time he was out alone, didn’t he? Not one to think things through. Ian, then?† â€Å"He thinks things through too much.† â€Å"Brandt?† â€Å"He’s no good for the long trips. Starts getting panicked a few weeks in. Makes mistakes.† â€Å"Okay, you tell me who, then.† The seconds passed and I heard Jared suck in a breath now and then, each time as if he was about to give Jeb an answer, but then he just exhaled and said nothing. â€Å"Ian and Kyle together?† Jeb asked. â€Å"Maybe they could balance each other out.† Jared groaned. â€Å"Like the last time? Okay, okay, I know it has to be me.† â€Å"You’re the best,† Jeb agreed. â€Å"You changed our lives when you showed up here.† Melanie and I nodded to ourselves; this didn’t surprise either of us. Jared is magic. Jamie and I were perfectly safe while Jared’s instincts guided us; we never came close to getting caught. If it had been Jared in Chicago, I’m sure he would have made it out fine. Jared jerked his shoulder toward me. â€Å"What about†¦?† â€Å"I’ll keep an eye on her when I can. And I’ll expect you to take Kyle with you. That oughta help.† â€Å"That won’t be enough-Kyle gone and you keeping an eye on her when you can. She†¦ it won’t last long.† Jeb shrugged. â€Å"I’ll do my best. That’s all I can do.† Jared started to shake his head slowly back and forth. â€Å"How long can you stay down here?† Jeb asked him. â€Å"I don’t know,† Jared whispered. There was a long silence. After a few minutes, Jeb began whistling tunelessly. Finally, Jared let out a huge breath that I hadn’t realized he’d been holding. â€Å"I’ll leave tonight.† The words were slow, full of resignation but also relief. His voice changed slightly, got a little less defensive. It was as though he was making the transition back to who he’d been here before I showed up. Letting one responsibility slide from his shoulders and putting another, more welcome one in its place. He was giving up on keeping me alive, letting nature-or rather mob justice-take its course. When he returned, and I was dead, he wouldn’t hold anyone responsible. He would not mourn. All this I could hear in those three words. I knew the human exaggeration for sorrow-a broken heart. Melanie remembered speaking the phrase herself. But I’d always thought of it as a hyperbole, a traditional description for something that had no real physiological link, like a green thumb. So I wasn’t expecting the pain in my chest. The nausea, yes, the swelling in my throat, yes, and, yes, the tears burning in my eyes. But what was the ripping sensation just under my rib cage? It made no logical sense. And it wasn’t just ripping, but twisting and pulling in different directions. Because Melanie’s heart broke, too, and it was a separate sensation, as if we’d grown another organ to compensate for our twin awarenesses. A double heart for a double mind. Twice the pain. He’s leaving, she sobbed. We’ll never see him again. She didn’t question the fact that we were going to die. I wanted to weep with her, but someone had to keep her head. I bit my hand to hold the moan back. â€Å"That’s probably best,† Jeb said. â€Å"I’ll need to get some things organized†¦Ã¢â‚¬  Already Jared’s mind was far, far away from this claustrophobic corridor. â€Å"I’ll take over here, then. Have a safe trip.† â€Å"Thanks. Guess I’ll see you when I see you, Jeb.† â€Å"Guess so.† Jared handed the gun back to Jeb, stood up, and brushed absently at the dust on his clothes. Then he was off, hurrying down the hall with his familiar quick step, his mind on other things. Not one glance in my direction, not one more thought for my fate. I listened to the fading sound of his footsteps until they were gone. Then, forgetting Jeb’s existence, I pressed my face into my hands and sobbed. How to cite The Host Chapter 19: Abandoned, Essay examples

Green Purchasing Strategy

Question: Describe about the green purchasing strategy. Answer: Green purchasing strategy is the suitable one to be followed during purchase for the organization. The green purchasing strategy would help the organization to promote the best procurement practices by minimizing cost, maximizing quality and assuring the quality products which are delivered on time (Bratton and Gold 2012). In addition, before purchasing the products, other peoples builds would be analyzed for gaining new ideas. In addition, the risk related to the purchasing would also be analyzed before purchasing which would be one prior stage of implementing the purchasing strategy. There are several risks for purchasing on behalf of the organization. While making purchase from own the buyers own viewpoint, the specific requirements for individual items might not meet the organizational objectives. Due to interrupted communication the delivery process can be delayed which might affect the organizational service. For purchasing products on behalf of the organization, the buyer would consult with the manager of the team, the production head and the head authority of the supply chain for understanding the product priorities. For analyzing the minimum cost that should be permitted for purchase, the employee should consult with the accounts department about the organizational financial capabilities and for further specified information, production consultant can help him to assess the product features for maximizing purchase benefits (Hendry 2012). For purchasing paper on behalf of the organization, some steps should be followed by the organization. Initially, the buyer should be paper efficient, i.e. the buyer should know how to use paper smartly for protecting environment and support fair access of paper, thereby developing world. Involving product redesigning, reuse and recycling can help to promote this step. Then, for purchasing paper, the virgin tree fiber should be limited, as it puts more pressure on biodiversity which affects negatively on environment. Third strategy is, buying green paper which would support both positive environment and social involvement of the organization. For this step, paper certified by the Forest Stewardship council (FSC) should be purchased. Next, the clean paper would be purchased, for example, unbleached or chlorine free bleached paper (TCF/PCF) (Buller and McEvoy 2012). The transparent paper products would be more preferable. Finally, the green paper brands would be selected for gaining mo re success The receiving person would go through a thorough process while receiving goods. The first step is to ensure that the purpose of purchase has been met successfully. The person should have sufficient knowledge about the product. In this context, the Blind method would be preferred which involves the invoice/purchase order. The receiving person will quantify the goods through proper measuring, weighing, counting and documenting the purchase. Then the document would be analyzed based on the original order (Jiang et al. 2012). To ensure that the right products has been received, each details of the products would be compared and verified by analyzing the received product featured with the order placing documents. In this context, sometimes, batch numbers are compared for avoiding any mistake. If the delivered goods have not complied with the ordered goods or its features, the receiving person would contact with the delivery brand through their customer service executive and would send an e mail with details of order and delivery documents for seeking clarification of this inconvenience. Before contacting with the customer care, the receiving person has to contact with the higher authority including the production manager and head of the supply chain manager (Walker and Walker 2012). For accounting these purchases the product order and delivery details can be used. During the placement of order, the suppliers would provide written or electronic documentation regarding the order placement, these documents should be reviewed. The batch number, order number and the booking number should be reviewed. With the help of these records, the dispute in delivery can be claimed. Following the codes of ethics and conduct, all the ethical rules would be considered by both the buyer and supplier. The consumer protection legislation would protect the consumer against any kind of inconvenience or misuse during the purchase action. The contract law helps to strengthen the voluntary agreement within the supplier and buyer. The sales goods act 1979 help to assure the contract of sale of goods by the seller and ensure the agreement of transferring the required property in goods. The price fixing provisions, price discrimination, fair trading of goods are assured by these legislations (Nickson 2013). a. Accountability is responsible for the business decisions and actions as well as the consequences of those actions and decisions taken in the organizational context. Probity principle highlights the evidence of ethical behavior which could be defined as the honesty, integrity and uprightness in a process. According to this principles, the officials must act ethically should not make improper use of their current position. Fairness and transparency in purchasing decisions is ensured by probity in Australian government (Tan and Yeap 2012). Risk management is referred to characterizing, assessing and prioritizing risk in the organizational purchase. It helps to avoid the failure processes and assessment helps to identify the exact requirements of goods and how can these be effective for organizational benefits. The value for money principle can be defined as achievement of expected outcomes of the purchase goods at the best and least possible price. Reference List Bratton, J. and Gold, J., 2012.Human resource management: theory and practice. Palgrave Macmillan. Buller, P.F. and McEvoy, G.M., 2012. Strategy, human resource management and performance: Sharpening line of sight.Human resource management review,22(1), pp.43-56. Hendry, C., 2012.Human resource management. Routledge. Jiang, K., Lepak, D.P., Hu, J. and Baer, J.C., 2012. How does human resource management influence organizational outcomes? A meta-analytic investigation of mediating.